Maintenance & Support Services

Flat 18 provides maintenance and support for your websites and digital products. Our expert team ensures your assets remain secure, up-to-date, and performing at their best—so you can focus on scaling your business.

Why Flat 18 for Support?

• Senior technical support—no call centres
• Proactive monitoring, regular updates, and security-first approach
• Flexible plans for startups and high-traffic scale-ups
• Clear communication and rapid response

Our Maintenance & Support Expertise

Launching your site or app is just the beginning. We provide continuous care, swiftly addressing issues and delivering ongoing improvements.

Proactive Maintenance

We prevent problems before they arise—applying updates, security patches, and performance optimisations to keep your digital assets in peak condition.

24/7 Technical Support

Our expert team is available around the clock to resolve issues, with guaranteed response times and multiple support channels.

Security Monitoring & Updates

We continuously monitor for vulnerabilities and implement updates to protect your data and users from emerging threats.

Performance Optimisation

We regularly analyse and tune your site or app for speed and efficiency—boosting user experience and search rankings.

Content Management & Updates

Need content changes? We keep your site fresh and relevant, handling everything from product updates to new blog posts.

Backup & Disaster Recovery

Robust backup solutions and recovery procedures ensure your data is safe and business continuity is never at risk.

Flexible Support Plans

Choose from support plans tailored to your needs:

Essential Support

Regular updates, security patches, and email support during business hours—ideal for smaller sites and apps.

Support

All Essential features plus priority response, phone support, and monthly performance reports—perfect for business-critical platforms.

Enterprise Support

Comprehensive cover: 24/7 support, dedicated staff, emergency response, and quarterly strategy reviews—for high-traffic, complex digital estates.

Benefits of Partnering with Flat 18

• Peace of Mind: Experts safeguarding your digital assets
• Stronger Security: Stay protected against evolving threats
• Peak Performance: Fast, reliable sites and apps
• Minimal Downtime: Rapid issue resolution
• Cost Savings: Prevent costly emergencies
• Focus on Growth: Let us handle the technical details

Secure Your Digital Success

Contact Flat 18 to discuss your maintenance and support needs. Our team will keep your digital products running smoothly, securely, and ready for growth.