FLAT18 Terms of Service and How We Work Together

Hi there! We’re FLAT 18 MICROSYSTEMS DEVELOPMENT LLC, but you might see us called @f18micro, F18, Flat 18, or FLAT18.CO.UK in different places online. Any project under a flat18.co.uk subdomain is covered by these terms too. When we say “you,” we mean you, our awesome customer. When you see “we,” “us,” or “our,” that’s Flat 18.

Here’s how we work together and what you can expect from us. We’ve tried to keep everything clear and straightforward.

1. Hours of OperationShow formal version
   Our standard business hours are 09:00–17:00 UTC (or GMT), Monday to Friday, though our team may operate flexibly across time zones. Communications received outside these hours will be addressed promptly during our next available window.
2. Getting in TouchShow formal version
   For project inquiries, contact us via Telegram (@f18micro), website live-chat (https://flat18.co.uk), or email (hello@flat18.co.uk). We will discuss your project scope, requirements, and preferences. Upon agreement, we will create an account for you and manage your project through a suitable project management tool.
3. Scheduling & The QueueShow formal version
   Subscription invoices are payable immediately. Tasks, reviews, and updates are scheduled according to our team's availability and may be distributed throughout the month. Project status updates are available upon request.
4. PaymentsShow formal version
   Accepted payment methods include USD, GBP, EUR, Bitcoin, Ethereum, and select ERC-20 tokens. If project work has not commenced within one month of payment (and pending items are not awaiting your input), you may be eligible for a refund of up to 50% of the paid amount.
5. Discounts & PromotionsShow formal version
   Invoice discounts are valid only until the stated due date or, if none is specified, the issue date. Payments made after this period will revert to the standard price as indicated by the invoice reference.
6. Supplying MaterialsShow formal version
   Required materials (e.g., images, text, logos, code, credentials, certificates, keys) must be provided as requested. Delays in submission may reduce available development hours, which are non-transferable. Projects delayed beyond the current month may be paused, with additional charges deferred until a mutual review occurs.
7. CommunicationShow formal version
   Project communication may be managed via repository Issues or a preferred channel of your choice. Update frequency is at your discretion. We recommend a brief weekly check-in (10–30 minutes, via text or voice) but can accommodate additional meetings as needed.
8. SupportShow formal version
   Support and revisions are available for one month following project completion, limited to two requests (minimum two weeks apart). Bug fixes are provided for code defects. Support may be suspended for overdue payments and expires after one month if unused.
9. Changes & VariationsShow formal version
   Unlimited change and review requests are permitted. Simple modifications may be completed within 48 hours; complex changes may require additional time. Complicated requests will prompt a project pause until further discussion.
10. Project DelaysShow formal version
    Projects not completed by month-end may be paused and rescheduled to the end of our active queue. Unused hours are non-refundable.
11. Ending a ProjectShow formal version
    Project termination requests must be submitted via approved communication channels and will require identity verification. Refunds are generally not provided, but unused time may be credited at our discretion.
12. Your Stuff & PermissionsShow formal version
    You are responsible for ensuring that all materials provided (e.g., text, images, logos, code, trademarks) are properly licensed or owned. You agree to indemnify and hold us harmless from any claims arising from unauthorized use.
13. LicensingShow formal version
    Upon full payment, you are granted a license to use the delivered product, software, and content for the duration of your project. Hosted services may be subject to separate licensing terms.
14. Search EnginesShow formal version
    Basic search engine optimization techniques will be applied, but specific search ranking outcomes cannot be guaranteed.
15. Consequential LossShow formal version
    We disclaim liability for any consequential, incidental, or indirect losses, including but not limited to lost sales, leads, or opportunities resulting from project delays, downtime, or interruptions.
16. DisclaimerShow formal version
    Except as expressly stated herein, no additional warranties or representations are made regarding our services. Where liability is established by law, our remedy will be limited to repair, replacement, re-supply, or refund at our discretion.
17. SubcontractingShow formal version
    We may engage subcontractors or partners to assist with your project. All such parties are required to adhere to these terms of service.
18. Privacy & ConfidentialityShow formal version
    All confidential information is safeguarded and not disclosed to third parties except as required. Data collected is governed by our privacy policy. Upon project completion or as appropriate, we will prompt you to update or revoke credentials previously provided.
19. Extra ExpensesShow formal version
    Any additional purchases (e.g., templates, software, photos, fonts, domains, hosting) requested outside the original project scope will be billed to you at cost.
20. BackupsShow formal version
    You are responsible for maintaining your own data backups. We are not liable for restoration of lost data, websites, or software except in cases of our direct fault. Third-party backup solutions (e.g., Webflow, Figma) may be utilized.
21. Domain Names & HostingShow formal version
    Domain and hosting services purchased on your behalf will be transferred to you, including all credentials, upon reimbursement of associated costs.
22. Governing LawShow formal version
    These terms and any related proposals are governed by the laws of Trinidad and Tobago. Disputes will be resolved under the jurisdiction of Trinidad and Tobago.
23. Best Practice & CompatibilityShow formal version
    Projects are developed using current technologies and best practices, with reasonable efforts toward backward compatibility. Full compatibility on all platforms is not guaranteed.
24. E-CommerceShow formal version
    Compliance with all applicable e-commerce laws and regulations is your responsibility. You agree to indemnify us and our partners against any claims or penalties arising from your (or your clients') online commerce activities.
25. Portfolio & ReferencesShow formal version
    We may showcase your project in our portfolio, on social media, or in case studies (including screenshots, summaries, or links). Public code or licensed work may be referenced in technical materials. You may request confidentiality except where legal obligations require disclosure.